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Privacy Policy

Bristol Zoo Gardens is committed to protecting your privacy and security. Bristol Zoo Gardens does not sell, trade or rent your personal information to others. Whenever you provide personal information we will treat that information in accordance with current UK Data Protection legislation. Bristol Zoo Gardens holds details about you on our database in order to process your enquiry and so that you can be kept up to date with relevant details about the Zoo and nature conservation.

Financial security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. Bristol Zoo Gardens uses WorldPay payment system for membership and virtual adoption purchases, and PayPoint.net for admission ticket, event ticket, ZooRopia ticket and gift box adoption purchases. WorldPay uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. WordPay public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. PayPoint.net's payment system also uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

Transaction Encryption

The transfer of the purchase details from the Zoo site to WorldPay are encapsulated using our WorldPay encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL. PayPoint.net provides all the security required for the transmission and storage of card details using SSL, encryption minimum 128 bit and firewalls. Paypoiny.net's Gateway Hosted solutions are PCI DSS certified. 

Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently. PayPoint.net adhere strictly to card scheme and banking industry best practice. They are also amongst the first payment companies to implement DDoS prevention technology, and one of the few to be PCI DSS Level 1 certified. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Cookie policy

A cookie is a very small text file that is placed on your hard drive by the server of a web page you visit. It is an individual label, which identifies you as a visitor. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Some of our cookies are generated automatically by the software we used to create parts of the site. We do not use cookies to store any personally identifiable information.

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

To view the cookies that the Bristol Zoo website collects click here.

If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below.

Switching off cookies

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (find out how here). Doing so however will limit the functionality of our website and most other websites you will visit.

Links to third party websites

Bristol Zoo Gardens website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to the Zoo’s website users. Bristol Zoo Gardens is not responsible for the content or functionality of any of these external websites.